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CX-Brussels, 
Passionate about Customer Experience

CX-Brussels is a Belgian organization that wants to move forward customer experience in all its aspects: by bringing together CX & Digital professionals, share the latest insights and organize engaging events for its members. We actively promote best practices in customer experience management in Belgium and Luxembourg, to help grow any business and to have more and happier customers.

Learn more about us

People About CX-Brussels

What They Are Saying

"CX-Brussels events have been instrumental in transforming our customer engagement strategies. The insights and practical tips I've gained have directly contributed to increased customer satisfaction and loyalty in our company." 

Sophie Dubois
Customer Experience Manager

"Attending CX-Brussels workshops has been a game-changer for our digital initiatives. The expert speakers and interactive sessions provided us with the tools and knowledge needed to excel in optimizing our digital touchpoints."

Marc Lefevre
Digital Marketing Director

The events organized by CX-Brussels are unparalleled in their quality and relevance. The focus on personalization and innovative customer journey strategies has empowered our team to deliver exceptional service and stand out in a competitive market.

Elise Moreau
Head of Customer Service

Join CX-Brussels to connect with professionals, access exclusive events, and enhance your customer experience skills.

Get in touch! Share your needs and we’ll assist you.

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Interested in

Our upcoming events ?

Discover upcoming events at CX-Brussels, designed to enhance your customer experience expertise. Join us for workshops, interactive sessions, and networking opportunities with industry leaders in Belgium and in Luxembourg.
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CX-Brussels Workshop

The Digital Customer Journey

☀️It's almost the end of summer and in a couple of weeks the CX-Brussels activities will start again for our members. First up is a workshop on the "Digital Customer Journey", happening on Wednesday September 17th.

During this session we will talk about the following topics:
▶️ The Digital Enterprise and it's new way of working
▶️ The Digital Selling Shift and how to create new customer journeys
▶️ How to put everything together in a Digital Experience
Seizing this digital customer journey opens the door to three important initiatives: how a company sells, the proposition it offers, and the customer experience it delivers. 

During the session we will also have a use case presented by the National Lottery and we'll have Marion Boberg from Orange Digital, who will support us with a group  exercise on creating a digital customer journey. 

✨ After the workshop we will have a special guided tour of the event location. 🍇

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CX-Brussels Round Table

Guest Experience in a Palace Hotel

Join us on Thursday, October 9th , in Brussels for a special CX Round Table - one that will take place in the truly exceptional setting of the Astoria Hotel in Brussels — the very first palace hotel 🏨 of our capital.

We’ll start with a guided tour of this iconic landmark, followed by two short but inspiring keynotes:

▶️ Francis Metzger, the architect behind the Astoria’s restoration, who will share how architecture shapes not only a building but also the emotions and memories of its guests.

▶️ Nicolas Kipper, Managing Director, who will highlight the vision behind guest experience in a palace hotel today.

The evening will be concluded with a dinner 🍽️in the hotel. 

🛎️Why is guest experience important? In palace hotels, guest experience is everything. It is not just about service — it’s about creating a sense of wonder, exclusivity, and belonging. 

This Round Table will be an opportunity to explore how heritage, design, and modern customer experience meet — and what lessons they offer for all industries.

 

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