Go Back Up
atomium-1

CX-Brussels, 
Passionate about Customer Experience

CX-Brussels is a Belgian organization that wants to move forward customer experience in all its aspects: by bringing together CX & Digital professionals, share the latest insights and organize engaging events for its members. We actively promote best practices in customer experience management in Belgium and Luxembourg, to help grow any business and to have more and happier customers.

Learn more about us

People About CX-Brussels

What They Are Saying

"CX-Brussels events have been instrumental in transforming our customer engagement strategies. The insights and practical tips I've gained have directly contributed to increased customer satisfaction and loyalty in our company." 

Sophie Dubois
Customer Experience Manager

"Attending CX-Brussels workshops has been a game-changer for our digital initiatives. The expert speakers and interactive sessions provided us with the tools and knowledge needed to excel in optimizing our digital touchpoints."

Marc Lefevre
Digital Marketing Director

The events organized by CX-Brussels are unparalleled in their quality and relevance. The focus on personalization and innovative customer journey strategies has empowered our team to deliver exceptional service and stand out in a competitive market.

Elise Moreau
Head of Customer Service

Join CX-Brussels to connect with professionals, access exclusive events, and enhance your customer experience skills.

Get in touch! Share your needs and we’ll assist you.

Contact us

Interested in

Our upcoming events ?

Discover upcoming events at CX-Brussels, designed to enhance your customer experience expertise. Join us for workshops, interactive sessions, and networking opportunities with industry leaders in Belgium and in Luxembourg.
Untitled (16)

CX-Luxembourg Round Table

The Great Myths of Customer Centricity

 

Join us on Thursday, October 23rd, at Hostellerie du Grünewald in Luxembourg for an engaging CX Round Table, with Horst Remes.

👉 Horst will tell us why yoo many customer-centricity initiatives fail. Customers do not notice the difference between ‘before' and ‘after'. And therefore there is no effect on their behaviour: word-of-mouth, sales or loyalty. Eventually, companies stop investing in these initiatives and they die a quiet death. Why is that? A major cause is that managers hold beliefs that are incorrect. And which therefore encourage actions that don't work. We call those beliefs " customer-centricity myths ". And that's what we talk about in this session: how to avoid those pitfalls and move forward effectively and efficiently.
 
A great event for our CX-Luxembourg community and that will be followed by a lively round table discussion. 
 

🍽️ Hostellerie du Grünewald is a 4* design-focused hotel & restaurant 🏨, located in the Dommeldange district. - a green area on the outskirts of Luxembourg City. Since 2025 they also have been awarded a Michelin star for their restaurant Chef's Table.

Untitled-2 (1)

CX-Brussels CX On Stage

The State of CX in Belgium

On Wednesday, November 5th , we are going to dive deeper in the current state of CX in Belgium 🇧🇪. Since 20 years Kantar - an insights and consulting company - publishes a yearly Customer Experience Benchmark for the French market. Since 2024 this has also been done in Belgium for the 1st time and on Nov 5th we will hear about the 2nd iteration of this report. Customers of 64 brands evaluated their experiences on three pillars: Execution, Connection, and Emotion - giving insight 💡 on the CX strength of companies and their specific industry.
👉 According to Gino De Vooght from Kantar: "Investing in Customer Experience (CX) is not just about retaining customers; it’s a powerful strategy for brand building. Kantar evidence shows that even more can be gained when deploying CX as a strategy for brand building."

 

This event is not only an opportunity to gain insights from the report, but you will also hear from a few CX-Brussels members who will take part in a lively panel discussion.

The event will take place at Fosbury&Sons in Watermaal-Bosvoorde/Watermael-Boitsfort. 🏢 It's a famous building too!

 

Follow us for updates on events and insights into CX & Digital!

Join us on LinkedIn

OUR PARTNER

  • space_white
  • space_white-1
  • ICXI Logo
  • space_white-2
  • space_white-3