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CX-Brussels, 
Passionate about Customer Experience

CX-Brussels is a Belgian organization that wants to move forward customer experience in all its aspects: by bringing together CX & Digital professionals, share the latest insights and organize engaging events for its members. We actively promote best practices in customer experience management, to help grow any business and to have more and happier customers.

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People About CX-Brussels

What They Are Saying

"CX-Brussels events have been instrumental in transforming our customer engagement strategies. The insights and practical tips I've gained have directly contributed to increased customer satisfaction and loyalty in our company." 

Sophie Dubois
Customer Experience Manager

"Attending CX-Brussels workshops has been a game-changer for our digital initiatives. The expert speakers and interactive sessions provided us with the tools and knowledge needed to excel in optimizing our digital touchpoints."

Marc Lefevre
Digital Marketing Director

The events organized by CX-Brussels are unparalleled in their quality and relevance. The focus on personalization and innovative customer journey strategies has empowered our team to deliver exceptional service and stand out in a competitive market.

Elise Moreau
Head of Customer Service

Join CX-Brussels to connect with professionals, access exclusive events, and enhance your customer experience skills.

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Our upcoming events ?

Discover upcoming events at CX-Brussels, designed to enhance your customer experience expertise. Join us for workshops, interactive sessions, and networking opportunities with industry leaders.
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CX-Brussels Round Table

Bpost: CX Transformation

For this 1st CX-Round Table event of 2025, on Tuesday 4th of Febuary, we are proud to present Mr. Jos Donvil, business leader and currently CEO of Bpost Belgium.

The postal industry is undergoing significant transformation, driven by declining letter volumes and the surge in e-commerce. This shift has led postal operators to focus on parcel delivery services, necessitating substantial investments in infrastructure and technology to meet growing demand.
A critical challenge in this evolving landscape is enhancing the customer experience.
In its new strategy, Bpost wants to put innovation, digitalization & customer centricity upfront.
Regarding customer centricity, Bpost has been focusing on understanding and anticipating customer needs to provide personalized services – there is an annual satisfaction survey among residential (RES) and business (BUS) customers.
The presentation will cover these points and also some future initiatives.
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CX-Luxembourg Round Table

Bpost: Innovation and Customers

On Wednesday 5th of February we will hold CX-Luxembourg
Round Table with Mr. Jos Donvil (CEO Bpost Belgium). 


Customers now expect seamless, efficient, and transparent services. To meet these expectations, postal operators are innovating by launching new products and services that address key aspects of the customer journey. This includes simplifying account creation processes, expanding product and service offerings, and providing diverse payment options.
In its new strategy, Bpost wants to put innovation, digitalization & customer centricity upfront.
To further improve customer satisfaction, Bpost has been investing in technologies that enable seamless interactions across multiple channels. This includes the integration of advanced tracking systems and the development of user-friendly digital platforms, ensuring customers have real-time access to information and support.
The presentation will cover these points and also some future initiatives.

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