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CX-Brussels, 
Passionate about Customer Experience

CX-Brussels is a Belgian organization that wants to move forward customer experience in all its aspects: by bringing together CX & Digital professionals, share the latest insights and organize engaging events for its members. We actively promote best practices in customer experience management in Belgium and Luxembourg, to help grow any business and to have more and happier customers.

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People About CX-Brussels

What They Are Saying

"CX-Brussels events have been instrumental in transforming our customer engagement strategies. The insights and practical tips I've gained have directly contributed to increased customer satisfaction and loyalty in our company." 

Sophie Dubois
Customer Experience Manager

"Attending CX-Brussels workshops has been a game-changer for our digital initiatives. The expert speakers and interactive sessions provided us with the tools and knowledge needed to excel in optimizing our digital touchpoints."

Marc Lefevre
Digital Marketing Director

The events organized by CX-Brussels are unparalleled in their quality and relevance. The focus on personalization and innovative customer journey strategies has empowered our team to deliver exceptional service and stand out in a competitive market.

Elise Moreau
Head of Customer Service

Join CX-Brussels to connect with professionals, access exclusive events, and enhance your customer experience skills.

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Our upcoming events ?

Discover upcoming events at CX-Brussels, designed to enhance your customer experience expertise. Join us for workshops, interactive sessions, and networking opportunities with industry leaders in Belgium and in Luxembourg.
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CX-Brussels Round Table

CX & The Future of Retail

For this 2nd CX-Round Table event of 2025, on Thursday 15th of May, we are proud to present Mr. Grégoire Charpe-Civatte, business leader and currently VP of CX & Innovation at Majid Al-Futtaim.

👉 The retail sector has experienced a remarkable transformation over the past decade, propelled by technological innovations and evolving consumer preferences. Embracing these changes is essential for businesses to thrive in today’s competitive landscape.

In the competitive retail 🛍 landscape, design and experience are key differentiators. Retail design innovation can significantly enhance revenue, with studies showing that well-designed stores can increase sales by up to 40% 💡. This session explores how retail brands like IKEA leverage innovative design principles to create engaging environments that drive customer loyalty and boost sales. Additionally, transforming service teams into experience teams is crucial in creating memorable customer interactions. With 86% of buyers willing to pay more for great customer experiences, how can retailers effectively train and empower their service teams to deliver exceptional experiences?

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CX-Brussels CX On Site

UX & The Digital Customer Journey

Join us on Wednesday, June 18th , in Brussels for a special CX event featuring Vitaly Friedman—renowned UX expert and creative lead of Smashing Magazine. With nearly two decades of experience, Vitaly has collaborated with organizations like the European Parliament, Axel Springer, and Haufe-Lexware to enhance the usability and accessibility of complex digital systems .
 
▶️ In this session, Vitaly will delve into the intricacies of the digital customer journey, offering practical insights on designing user-centric experiences that drive engagement and conversion. Drawing from his extensive work on enterprise UX, inclusive design, and smart interface patterns, he will share actionable strategies to navigate challenges such as multi-step forms, complex navigation, and diverse user needs . 

Whether you're a designer, product manager, or digital strategist, this event promises valuable takeaways to elevate your approach to customer experience. 💡​

Don't miss this opportunity to gain insights from one of the industry's leading voices in UX design.

 

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