🗣 Romain Mary: Leading Marketing & Communications at Enovos, Romain has an inside view of what it takes to challenge the status quo when there's no obvious crisis forcing your hand. ▶️ In this session, Romain will explore how a company under no pressure to change is choosing to evolve anyway, sharing how Enovos is rethinking customer experience from a position of strength rather than necessity, and what that means for staying ahead in a market where "good enough" rarely stays good enough for long. 

🔔Save the date and register yourself. We're looking forward to seeing you at Enovos for this CX-Luxembourg event! A great opportunity to see other CX-Luxembourg members again after the summer break. 

On Friday, October 9th, we'll have our 3rd CX Round Table of 2026, with a keynote by Luc de Brabandere. Join us for this insightful event at Comme Chez Soi in Brussels. 

👉 Digital tools promise speed, data and answers, but not necessarily better decisions. Algorithms are logical by design: they calculate, optimize and execute flawlessly within the rules we give them. But they cannot question those rules, imagine what doesn't yet exist, or challenge a flawed assumption. That's still our job. And it's a job many of us have stopped training for. As more of our thinking gets outsourced to machines, our own capacity for creative and critical thinking risks quietly eroding.