🗣 Renowned keynote speaker Joeri Van den Bergh. Joeri is a globally recognised thought leader and marketing author and will bring a keynote on the impact of next generations — Millennials, Gen Z and Gen Alpha — on marketing, business and consumer trends. Joeri is also a co-founder of Human8 (formerly InSites Consulting) and publishes regularly research on the generational aspects of marketing and branding. As a speaker he is known for blending data-driven research with humour and real-world examples, Joeri will take us on an inspiring journey through the generational landscape — and what it means for our industry.

🔔Save the date and register yourself. We're looking forward to seeing you for the 2nd Members Event of CX-Brussels 

On Wednesday, May 13th , we'll have our 2nd CX Round Table of 2026. Topic this time is banking. We'll have Michel De Wachter, Head of MarCom Expertise Centre at BNP Paribas Fortis, as a speaker. 

👉 The Belgian retail banking sector has undergone a profound transformation over the past decade, shaped by digital acceleration, shifting customer expectations, and intensifying competition. For BNP Paribas Fortis, Belgium's largest bank, embracing this evolution is not optional, it is central to its strategy.