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CX-Brussels, 
Passionate about Customer Experience

CX-Brussels is a Belgian organization that wants to move forward customer experience in all its aspects: by bringing together CX & Digital professionals, share the latest insights and organize engaging events for its members. We actively promote best practices in customer experience management in Belgium and Luxembourg, to help grow any business and to have more and happier customers.

Learn more about us

People About CX-Brussels

What They Are Saying

"CX-Brussels events have been instrumental in transforming our customer engagement strategies. The insights and practical tips I've gained have directly contributed to increased customer satisfaction and loyalty in our company." 

Sophie Dubois
Customer Experience Manager

"Attending CX-Brussels workshops has been a game-changer for our digital initiatives. The expert speakers and interactive sessions provided us with the tools and knowledge needed to excel in optimizing our digital touchpoints."

Marc Lefevre
Digital Marketing Director

The events organized by CX-Brussels are unparalleled in their quality and relevance. The focus on personalization and innovative customer journey strategies has empowered our team to deliver exceptional service and stand out in a competitive market.

Elise Moreau
Head of Customer Service

Join CX-Brussels to connect with professionals, access exclusive events, and enhance your customer experience skills.

Get in touch! Share your needs and we’ll assist you.

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Interested in

Our upcoming events ?

Discover upcoming events at CX-Brussels, designed to enhance your customer experience expertise. Join us for workshops, interactive sessions, and networking opportunities with industry leaders in Belgium and in Luxembourg.
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CX-brussels workshop

"Designing for Complex UIs" with Vitaly Friedman

 

During this in-person workshop with Vitaly Friedman, UX consultant for the European Parliament and creative lead behind Smashing Magazine, we’ll dive deep into dissecting how to solve complex design problems. Whether you’re working on enterprise-grade tables or complex multi-page forms, this workshop will give you the techniques and tools you need to excel at your work. This UX-Workshop is happening on Thursday, March 19th. 

We'll explore the following:

 ✔️ Navigation & interaction design — mega-dropdowns, multi-level navigation, modals, overlays, and mobile/desktop best practices
 ✔️ Forms, tables & search — multi-page forms, inline validation, complex data tables, filtering, sorting, autocomplete, and faceted search
 ✔️ Dashboards & data visualization — chart design, spreadsheet interfaces, customizable widgets, B2B patterns, keyboard shortcuts, and legacy integrations
 ✔️ Accessibility & real-world examples — WCAG 2.2 compliance, diverse user needs, and 100s of examples from government, finance, eCommerce, and enterprise
 
👉 Join this hands-on workshop on how to how to tackle intricate design challenges in corporate, enterprise and B2B environments with ease.
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CX-Brussels CX Event

2nd CX-Brussels Members Event - Hear from 6 members + Keynote

Join us on Thursday, April 23rd , at Volvo BeLux for the CX-Brussels Members Event, which consists of two parts.

▶️ Six CX-Brussels members will present use cases and innovations that have been developed by them over the past year. These presentations will offer valuable lessons and perspectives on how to enhance customer engagement and drive digital transformation. After the presentations, there will be a panel discussion with the speakers 🎤, where you can join the conversation and discuss current trends and challenges regarding CX & Digital. 

🗣 Renowned keynote speaker Joeri Van den Bergh. Joeri is a globally recognised thought leader and marketing author and will bring a keynote on the impact of next generations — Millennials, Gen Z and Gen Alpha — on marketing, business and consumer trends. Joeri is also a co-founder of Human8 (formerly InSites Consulting) and publishes regularly research on the generational aspects of marketing and branding. As a speaker he is known for blending data-driven research with humour and real-world examples, Joeri will take us on an inspiring journey through the generational landscape — and what it means for our industry.

🔔Save the date and register yourself. We're looking forward to seeing you for the 2nd Members Event of CX-Brussels 

 

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