🗣 David Shell and Fabian Kersten: together bring over 40 years of combined experience in marketing, customer experience, and digital transformation. In this hands-on workshop, they'll guide participants through real decisions where AI surfaces a signal and a human must determine what to do with it — from who deserves attention, to who's about to leave, to who should grow into a bigger client.

David is an Adjunct Professor at Northwestern University, where he teaches on marketing and CX strategy. Fabian is a Chartered Institute of Marketing-certified digital and CX leader with a long track record in AI-enabled customer journey design. 

🔔 Save the date and register yourself. We're looking forward to seeing you for this CX-Brussels Workshop on AI and the Customer Journey.

On Tuesday, September 22nd, we'll have a CX On Site event at Enovos: the energy market leader in Luxembourg. Speaker of the evening will be Romain Mary, Head of Marketing & Communications at Enovos 

💡If customers are happy and the business is performing, why change anything? As Luxembourg's energy market leader, Enovos could have played it safe. Instead, Romain will share why standing still is actually the biggest risk for a market leader, and how Enovos is simplifying every interaction to build a smarter, more human customer experience.