🗣 Merijn te Booij - former global CMO of Genesys - will share his vision for the future of Customer Experience (CX), where empathy is central. ▶️He emphasizes that technology, while essential, cannot replace what empathetic contact offers in customer relationships. Companies need to understand the difference between segmentation and personalization, with empathy in interactions being crucial to providing customers with a genuine, personalized experience. 

🔔This event is fully booked. We're looking forward to see our CX-Luxembourg members for this engaging round table session! 

On Tuesday, November 17th, we'll have our  CX event on “CX & Sustainability”, with three inspiring speakers. Join us for this evening at Ngage in Diegem. 

👉 Sustainability is no longer a compliance exercise. As customer and stakeholder expectations evolve, it is becoming a real driver of growth and customer trust. Companies that put ESG at the core of their strategy build competitive advantage and long-term value. And turning verified sustainability data into transparent communication can make a real difference to your customer experience.

🗣 Our speakers: this time, the stage belongs to CX-Brussels members. Three sustainability leaders from our own community, a Chief Sustainability Officer, a Head of Sustainability and an ESG professional, will share how they turn sustainability ambitions into business results, and what it means for customers and brand trust. 

▶️ During this session, our speakers will share real-life stories on what it takes to embed sustainability into strategy and decision-making, and how it shapes the way customers and stakeholders see your brand.